The return of the Cowboy
As many of you know I dropped off the poker radar due to a major meltdown of my last computer. After months and months of trying to scrape together funds to buy a new one, the day has finally come. I’m now the proud owner of a nice shiney dell laptop. After this whole situtation I have a few things to say.
First off, if any one out there is looking for a new computer, DON’T buy an Emachine. There tech support is the worst around. After 4 years of perfect service they wouldn’t help me one bit. “Sorry your computer is out of warrenty.” They then told me “You can contact the 1 900 number for tech support, but you will be charged.” After hearing this, I lost my patience and cool with the tech. After slinging multiple insults about the whole commpany I asked to talk to a supervisor. 2 days later I was called and told, “Sorry, it’s out of warrenty.” I calmly explained the whole situtation, while throwing in multiple compliments about the quality of the computers they build and what not. Again I was offered the 900 number. I asked to speak to another supervisor. 2 days after making that request a second supervisor called and I started on a fishing expidition. I figured that my computer was shot and was going to see what they would offer to make me happy after the only experience I had with their tech support. Not only did they offer me nothing in the way of a “make you happy” package, they told me that if I changed out the motherboard and processor chip I would need to install a new op system.
The only thing I will say about Emachines is that the price tag fits the product and support you get.
Filed under: FFcowboy
That sucks about the whole tech support fiasco!
But we are glad to have you back!